Access Assistance
Cost should not automatically end the conversation.
The Beyond ER model includes a separate Access Assistance process for approved reduced rates, Care Credits, sponsored minutes, courtesy support, or other authorized arrangements when resources permit.
Financial decisions stay separate from the support conversation.
Support Specialists are not expected to negotiate money while someone is emotionally vulnerable. Assistance decisions are handled by designated Access administrators.
- Reduced-rate support
- Care Credits
- Sponsored minutes
- Courtesy Sessions
- Membership or program credits
- Other approved arrangements